Wallace & Gromit Online Shop

W&G SHOP - BUYING FROM US

FORMS OF PAYMENT | CUSTOMS AND TAXATION | REGISTRATION INSTRUCTIONS | HOW TO ORDER ONLINE SECURELY

HOW TO ORDER OVER THE PHONE | HOW TO PAY BY CHEQUE OR POSTAL ORDER | CANCELLING AN ORDER | SECURITY POLICY

CONSUMER ASSOCIATIONS AND SITE REVEIWS | ORDER TRACKING | REDELIVERY PROCESS | RETURNS POLICY

DELIVERY & FULFILLMENT | PRIVACY POLICY | TERMS OF WEBSITE USE & DISCLAIMER | INTERNATIONAL SALES

FORMS OF PAYMENT
We accept the following credit and debit cards on line: Visa/Delta, Mastercard/Eurocard, American Express and Switch/Solo.

We will also accept cheques and postal orders in the UK only. To use this service you must place your order with us via email at service@internetlogistics.com or call us on +44 (0)1270 758845 in business hours (8am to 6pm GMT Monday to Friday excluding Bank Holidays and Public Holidays).
All transactions will be made in Pounds Sterling (£). We have provided a dollar conversion guide calculated at $1.50 to £1.00 Sterling.
Credit Cards are charged when we process your order. We receive your payment into our account one to two working days after your order acceptance.

CUSTOMS AND TAXATION
All the prices you see on our site are the prices you buy at and are therefore VAT inclusive. The only additional cost is shipping and that is clearly visible to you before you buy. For Sales outside of the EU it is the responsibility of the Consumer (the person buying from us) to pay any duty that is applicable to your Country. This duty cannot be claimed back from us. If this is applicable the carrier will collect this from you when they deliver. This process sometimes holds up your order within your own Country.
This is why you should allow up to 21 days for International delivery.
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REGISTRATION INSTRUCTIONS
1) After entering the site click on the 'Registration' icon.
2) When registering for the first time click on the 'Registration' icon. You will then be taken to a screen that prompts you to fill in your personal details. (refer to the Privacy Policy section of the site)
3) When filling in the form take care to complete all the fields marked required (*).
4) Please also ensure that your password is made up of a minimum 6 characters.
5) When you get to the bottom of the form you are presented with a link to our Buying From Us information section and options to tell us that you do not wish to receive promotional emails or have your details passed to other reputable third parties.
5) When you are sure you have completed the form properly click on the 'Register' icon at the bottom of the screen.
6) You will be given a Membership number at this stage. PLEASE WRITE DOWN OR PRINT YOUR PASSWORD AND MEMBERSHIP NAME AND NUMBER, you will need them to login as a member when you next visit the W&G Shop.
7) To shop from here go to the Character of your choice and follow the steps identified within the section 'How to Order Online Securely'.
On your next visit to the site your personal information will be automatically registered when you 'Check Out' your shopping basket. This makes the whole shopping experience quicker and easier, all you need to do is fill in your credit card details when prompted.
I Want To Register Now !!
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HOW TO ORDER ONLINE SECURELY
1) Click on the product category of your choice (T-Shirts, Accessories etc) and this will display our product range.
2) If you want to look at an item in more detail before you buy then click on the small image of the item and this will take you to a bigger image with more details about the product you are looking at.
3) When you see an item you want to buy, click on the 'Add To Basket' button. This automatically places the item in an electronic shopping basket. Some products will require you to select a size, click on 'Select Size' button, once you have selected an appropriate size click the 'Add To Basket' button.
4) A new screen will appear that confirms your basket contents and price. If you want to change the quantity of a particular item you can do so, you will need to update your Shipping Information to save any quantity changes. You can also remove unwanted items from your basket using the 'Remove' Link.
5) You will be instructed to confirm your 'Shipping Option' depending upon how quickly you want to receive your order and the Destination. This decision is yours and more information is available in Delivery and Fulfillment section of this site.
6) Confirming your 'Shipping Option' will update the shipping and product cost. It will also enable the 'Checkout Buttons'.
7) If you want to carry on shopping then click on the Character of your choice and continue adding items to your basket (repeat steps 3 to 6).
8) When you have finished shopping you will need to 'Check Out' (Members read 10 to 15, Non Members skip to 16 and read to end).
9) If you are a Registered Member then click on the 'Member Check Out' icon. Your details will be automatically registered when you enter your membership name and password if you have not done so already.
10) The next screen will ask you if you want to change your shipping address (e.g. you are sending a gift), if you want to change then click on the 'Change Shipping Address' text, complete the necessary details and click 'OK' icon.
11) Next select the payment method 'Credit Card Secure Transaction' and click 'Order Now' icon. The next screen will give you a final confirmation of your order.
12) Click on the type of card you are using, enter the card number, expiry date etc. and click 'OK' icon.
13) Your order will then be processed through our card verification system (this can take a minute or two depending on bandwidth usage, please be patient and resist the urge to click again) and you will be given an order number and will receive an email confirming the details of your order.
14) We will then deliver your order within the timescales requested.
15) If you are a Non Member then click on the 'Non Member Check Out' icon.
16) Key in your details under the 'Billing address' ensuring the fields marked [*] are completed.
17) Click the 'Ship To Billing Address' checkbox if the shipping and billing addresses are the same, if they are to be different enter the relevant delivery address and leave 'Ship To Billing Address' unchecked (empty).
18) When you get to the bottom of the form you are offered a link to read and accept our 'Buying From Us' section of the site and are informed of how you can tell us that you do not want to receive promotional material or have your details passed onto other reputable third parties.
19) When completed click on the 'Order Now' icon.
20) Next select the payment method 'Credit Card Secure Transaction' and click 'Order Now' icon. The next screen will give you a final confirmation of your order.
21) Click on the type of card you are using, enter the card number, expiry date etc. and click 'OK' icon.
22) Your order will then be processed through our card verification system (this can take a minute or two depending on bandwidth usage, please be patient and resist the urge to click again) and you will be given an order number and will receive an email confirming the details of your order.
23) We will then deliver your order within the timescales requested.
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HOW TO ORDER OVER THE PHONE
If you do not wish to pay on line or are having difficulty with the ordering process we can help you. Contact us at service@internetlogistics.com or call us on our international number +44 (0)1270 758845/46 in business hours (8am to 6pm GMT Monday to Friday excluding Bank Holidays and Public Holidays). One of our service center operators will assist you in placing your order.
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HOW TO PAY BY CHEQUE OR POSTAL ORDER
If you do not want to pay by Credit Card then you can pay by cheque or postal order in the UK only. Contact us at service@internetlogistics.com or call us on +44 (0)1270 758845/46 in business hours (8am to 6pm GMT Monday to Friday excluding Bank Holidays and Public Holidays). One of our service center operators will assist you in placing your order. We will hold your order until we have received payment into our account. The timescales for shipping will apply from the time that we have received payment into our account, not the time you place your order with us.
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CANCELLING AN ORDER
If you change your mind or want to amend your Order it is always better for both of us if you let us know as soon as possible so we can stop the order from leaving us. You have the right to change your mind and return the goods to us up to Fourteen (14) working days after receipt of your product. Under these circumstances we will not refund shipping and it is your responsibility to arrange for and pay for the return, however we will refund the product cost. More details about our Returns Policy is also available.
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SECURITY POLICY
Shopping at the Aardmarket is completely safe, in fact it's statistically safer to use your credit card over the Internet than in a Restaurant or a Department Store. Our Servers use Secure Socket Layers (SSL), an Encryption Technology so that only we at the Aardmarket can read your personal information. You can check our Security Status in a number of ways. When you are operating in a secure environment you are prompted through your browser and the unbroken key or closed lock symbol will appear at the bottom of the browser window. You should also see an 's' after the http on the URL address. The Verisign logo on the home page links to a template that validates that Elmbank Storage Ltd (trading as Internet Logistics) are using secure software on our servers and that we have the right to claim that the W&G Store is a secure environment to shop in.

You can learn more about Verisign at http://www.verisign.com

Only our Administrators and Senior Management have password protected access to your data. We use this data to cross reference payments received with the order value for accounts reconciliation and also to enable us to refund you if you return a product to us.
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CONSUMER ASSOCIATIONS AND SITE REVEIWS
(Reviews coming soon).
Elmbank Storage Ltd (trading as Internet Logistics) are in the process of registering with a number of Consumer Associations (Which Web Trader, Trust UK) that demand us to meet and maintain a certain criteria. They are designed to give consumers a fair deal and to protect you if things go wrong. We will have to trade to certain codes of practise and, once compliant, will have to maintain that compliance. We will update you on the site as soon as the registration process is complete and tell you what it means to you.

ORDER TRACKING
We will send you an email confirming receipt of your order. If you have chosen UK Express you can track your order by e-mailing us at service@internetlogistics.com or phone on +44 (0)1270 758845/46 in business hours (8am to 6pm GMT Monday to Friday excluding Bank Holidays and Public Holidays). Please have your Order Number and Post Code Available.

Standard services are less trackable. We will however make every effort to assist you in tracing an order if you are experiencing difficulty. Contact us at service@internetlogistics.com or call us on our international number +44 (0)1270 758845/46 in business hours (8am to 6pm GMT Monday to Friday excluding Bank Holidays and Public Holidays).

If you have chosen one of our EXPRESS options you can track your order using the Airway Bill number. To do this please e-mail us at service@internetlogistics.com or phone our international service centre on +44 (0)1270 758845/46. We will be automating this system further in the future.
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REDELIVERY PROCESS
If you are not at home when your order arrives you should be left notification of this by the postal service of your Country. This will give you instructions telling you what to do next. If repeated redelivery attempts fail to complete the delivery then the order will be returned to us and we will contact you to agree with you what you want to do. If you are experiencing problems with your delivery we will make every effort to assist you in completing the process. Please contact us at service@internetlogistics.com or call us on our International number +44 (0)1270 758845/46 in business hours (8am-6pm GMT Monday to Friday excluding UK Bank Holidays and Public Holidays).
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RETURNS POLICY
Information about how to return an order is included with each shipped order along with your packing slip. It takes us approximately 2 weeks to process your return once we receive it at our warehouse. After it is processed, we are happy to provide a product refund to the purchaser. If the order was a gift, please write "GIFT RETURN" and we will refund the purchaser's credit card.

If we have made an error (wrong item, damaged goods, late delivery for example) and you no longer want the product then you will need to return the product in line with the process identified on your returns slip. In these circumstances we will also refund you with the original shipping cost and the cost of the return shipping to us. You will need to provide proof of the return shipping cost for us to process your refund correctly. If you do not provide proof we will refund you the equivalent value that we charge you for outward shipping. All Video's, CD Roms, DVD's and Audio tapes returned with the outer seal broken cannot be refunded

If you change your mind or want to amend your order it is always better for both of us if you let us know as soon as possible so that we can stop the order from leaving us. You have the right to change your mind and return the goods to us up to Fourteen (14) working days after receipt of your order. Under these circumstances we will not refund shipping and it is your responsibility to arrange for and pay for the return.

If you would like any further information please contact us at service@internetlogistics.com or call us on our International number +44 (0)1270 758845/46 in business hours (8am-6pm GMT Monday to Friday excluding UK Bank Holidays and Public Holidays).
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DELIVERY & FULFILLMENT
The Aardmarket offers a full worldwide delivery service, which has been designed to offer maximum flexibility at great value. The matrix below applies to 'In Stock' items and is representative of the carriage and handling cost of your order.

UK DELIVERIES

DELIVERY SERVICE	DELIVERY TIME	SHIPPING & FULFILLMENT COSTS
UK Standard	5 working days	£3.95
UK Express	2 working days (orders placed before 1200)	£4.95

EUROPEAN DELIVERIES
EU Standard	10 working days	£6.95
EU Express	2 Working Days (orders placed before 1200)	£12.50

USA DELIVERIES
USA Standard	21 Working Days	£10.00

REST OF THE WORLD DELIVERIES
Rest of the World Standard	21 working days	£35.00
Rest of the World Express	3 working days (orders placed before 1200)	£50.00

PRIVACY POLICY
When you order, we need to know your name, billing address, e-mail address, telephone number, delivery address, credit or debit card number and expiry date. This allows us to process and fulfill your orders and enables us to contact you regarding the orders. For deliveries, your Shipping Address and your phone number will be given to our carriers and in certain circumstances to Customs. This will enable our carriers to successfully complete delivery of your orders.

We hold your information in our database on one of our secure servers in London. Our servers use Secure Sockets Layer (SSL), an encryption technology which mean only our Administrators and Senior Management have password protected access to this data.

We will also use your personal information to advise you by email of promotional offers as and when they arise. If you do not want to receive these notifications, if you have not already informed us whilst ordering, simply email us at promotions@internetlogistics.com and type 'EXCLUDE' in the message header or Subject box.

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at the Aardmarket possible and to enhance the overall shopping experience. We do not currently sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to, if you have not already informed us whilst ordering by sending an email message to data@internetlogistics.com and type 'EXCLUDE' in the message header or Subject box.
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TERMS OF WEBSITE USE & DISCLAIMER
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (THIS "SITE"). By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Elmbank Storage Ltd (trading as Internet Logistics) reserves the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

ORDER ACCEPTANCE & PROCESS
All orders are accepted when you receive e-mail confirmation from us to this effect, but only on the condition that Elmbank Storage Ltd (trading as Internet Logistics) may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so. Under these conditions we will offer you a refund or credit your credit card. Such reasons may include (but are not limited to) safety concerns, and fairness between customers where supplies are limited.

On receipt of your confirmatory email you understand (and accept) that all transactions are carried out under UK law and all products are manufactured to meet EU standards.

Internet Logistics reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

Without prejudice to the statutory rights afforded to consumers under English law or the consumer laws of other jurisdictions, Elmbank Storage Ltd (trading as Internet Logistics) accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Elmbank Storage Ltd (trading as Internet Logistics) will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Elmbank Storage Ltd (trading as Internet Logistics) with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

DISCLAIMERS & LIMITATIONS
WITHOUT PREJUDICE TO STATUTORY OR OTHER LEGAL RIGHTS AFFORDED TO CONSUMERS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS) LIMITED DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THIS SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

PRODUCTS PURCHASED FROM ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS) AND RELATED SERVICES, WHICH ARE PROVIDED BY ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS), ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUBJECT TO THE STATUTORY OR OTHER LEGAL RIGHTS AFFORDED TO CONSUMERS. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS), BUT ONLY AGAINST THE PERSON GIVING THEM.

INTERNET LOGISTICS LIMITED ACCEPTS LIABILITY FOR PERSONAL INJURY OR DEATH AND IN THE UNITED KINGDOM FOR FRAUDULENT MISREPRESENTATION WHERE AND TO THE EXTENT THAT THEY RESULT FROM THE NEGLIGENCE OF ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS) LIMITED, OR OF ITS SERVANTS AND AGENTS, WITHOUT LIMIT.

INTERNET LOGISTICS LIMITED ACCEPTS LIABILITY FOR DAMAGE TO PROPERTY WHERE AND TO THE EXTENT THAT IT ARISES FROM THE NEGLIGENCE OF ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS) LIMITED, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF (I) WHERE THE EVENT IS OR RELATES TO THE PURCHASE OF ANY PRODUCT, TWENTY (20) TIMES THE PRICE PAID FOR THAT PRODUCT; OR (II) IN ANY OTHER CASE TWO THOUSAND POUNDS (£2,000).

WITHOUT PREJUDICE TO THE STATUTORY AND OTHER LEGAL RIGHTS AFFORDED TO CONSUMERS. EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS) LIMITED ACCEPTS NO LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS, HOWSOEVER ARISING AND EVEN IF ELMBANK STORAGE LTD (TRADING AS INTERNET LOGISTICS) LIMITED HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.

EXTERNAL SITES
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Elmbank Storage Ltd (trading as Internet Logistics) Limited is not responsible for the availability of, or the content located on or through, nor for any transactions between you and such sites (including as to ‘cookies’, personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

COPYRIGHT
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Elmbank Storage Ltd (trading as Internet Logistics) Limited or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Elmbank Storage Ltd (trading as Internet Logistics) Limited or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Internet Logistics Limited is strictly prohibited.

TRADEMARKS
All trademarks, service marks, and trade names (collectively the "marks") are proprietary to Elmbank Storage Ltd (trading as Internet Logistics) Limited or other respective owners that have granted Elmbank Storage Ltd (trading as Internet Logistics) Limited the right and license to use such marks.

Our Address http://www.internetlogistics.com

Elmbank Storage Ltd (trading as Internet Logistics)
Elmbank House
Lodge Road
Sandbach
Cheshire
CW11 3HD
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INTERNATIONAL SALES
At the Aardmarket we trade worldwide from our UK base and have provided a US Dollar conversion guide for your benefit. We will be adding a EURO conversion guide in due course. All transactions are made in £ Sterling.
On receipt of your confirmatory email you understand (and accept) that all transactions are carried out under UK law and all products are manufactured to meet EU standards.
We will deliver across the world according to the information supplied in the Delivery and Fulfillment section of the site. You should also refer to the Customs and Taxation section of the site if you are shopping from outside of the EU.
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